REPORT: Patient experience and clinician satisfaction in the digital age. Read more

For healthcare insurers

Connect your members with the right services

Respond to the actual needs of your members. Use Infermedica’s platform to improve user acquisition, support your agents, and strengthen relationships with healthcare providers.


Trusted by healthcare organizations around the world

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Infermedica allows our agents to spend more time on the patient's needs, reduces agent training, and allows us to deliver the same user experience regardless of agent training or member language.

Marco A. Morales

Former Product Manager: Digital Transformation Directional Care / StandbyMD at Global Excel

Benefits for you

Use symptom assessments for service optimization

Prevent misuse of high-cost medical services or visiting out-of-network providers. Allow members to self-analyze their symptoms with Infermedica’s platform, which links them to the right care at the right time. Achieve cost efficiency, greater productivity, organizational agility, and operational resilience while making your members healthy.

Gain engaged members

Attract new members with tools for early symptom assessment. Link them with appropriate care options when they need them.

  • Self-service triage tools
  • Medical support available 24/7
  • Simplified user journey

Improve provider relations

Streamline patient data to your providers to improve patient navigation, resource management, and medical staff satisfaction.

  • Pre-visit patient data collection
  • Seamless patient data transfer
  • Optimization of medical consultations

Drive savings with innovation

Leverage collected data. Understand patients' needs, optimize internal processes, increase efficiency, and cut workforce costs.

  • Population-level data
  • Insights for managers and strategists
  • Connection with in-network services
  • Adoption of telemedicine

106%

increase in self-care of patients who used symptom analysis via clinical call center

Source

This result is based on Médis Case Study →

37.5%

shorter average visit time (visit length dropped from 20 min to 12.5 min)

Source

This result is based on Diagnostikare Case Study →

37%

of patients with new health problems were directed to teleconsultation

Source

This result is based on PZU Case Study →

Revise patient journey

Enhance the user journey with tools for patients and clinicians. See how our Medical Guidance Platform supports them ahead of time.

Note: This example use case was based on the Triage and Intake modules.

Explore more use cases and the impact of Infermedica’s platform with our experts

PLATFORM CHARACTERISTICS

Leverage our Medical Guidance Platform for health insurers

Use Infermedica technologies to build reliable medical tools for your members and providers. Leverage the power of our intelligent platform filled with verified medical information and extensive probabilistic models.

Available in multiple languages

Adult & pediatric content coverage

White-labeled and configurable

Flexible API, multitude of components

Omnichannel: apps, websites, portals

Supports interoperability

Supports member-oriented solutions

Supports telemedicine adoption

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We are collaborating with large insurers and providers across the world. This helps us understand their mutual expectations and develop solutions tailored to their needs. We take a personalized approach for each project, including analyzing each use case so that we can develop solutions that satisfy all users.

Amy Window

VP of Technology Partnerships

Complies with the highest standards of quality and data security

Selected modules marked as Class I Medical Device

Compliant with the General Data Protection Regulation

Compliant with standards for patient data protection

Quality Management System certified with PN-EN ISO 13485:2016

Processes and Development Procedures certified with ISO 27001:2017


Learn how to connect your healthcare with our platform

Inspiring implementations

See how other insurers benefit from our technology

WHY WORK WITH US?

Gain a technology partner driven by passion and purpose

Tried and tested

Infermedica tools have performed over 10 million health checkups. These served patients, but also helped us to validate and improve the concept of intelligent health triage.

Obsessed with accuracy

Our accuracy and safety scores are among the highest in the industry. Our feedback loop ensures continuous improvement of the engine optimizing safety, efficacy, and usability.

Ultimate flexibility

Our digital solutions are available through a powerful API that allows organizations to build, configure, and integrate them.

Innovative partner network

Together with our partners, we shape a complementary environment of modern healthcare solutions.

10+

years of R&D

20

languages

10M+

health checkups performed

90%

patient approval rating

60,000+

hours of medical review

Let’s discuss your challenges

Complete the form below to connect with our team of experts about implementing digital primary care solutions. Find the right path to reduce costs and improve patients’ experiences using our AI-powered digital platform.

You can withdraw your consent at any time. Data from the form will only be used to fulfill the purpose of the marked checkboxes above. The Controller of your data is Infermedica Sp. z o.o. (Plac Solny 14/3, 50-062 Wrocław, Poland, office@infermedica.com). For more information on data processing, please review our Privacy Policy or contact our data protection officer (dpo@infermedica.com).