For healthcare insurers
Connect your members with the right services
Respond to the actual needs of your members. Use Infermedica’s platform to improve user acquisition, support your agents, and strengthen relationships with healthcare providers.
Trusted by healthcare organizations around the world
Infermedica allows our agents to spend more time on the patient's needs, reduces agent training, and allows us to deliver the same user experience regardless of agent training or member language.
Benefits for you
Use symptom assessments for service optimization
Prevent misuse of high-cost medical services or visiting out-of-network providers. Allow members to self-analyze their symptoms with Infermedica’s platform, which links them to the right care at the right time. Achieve cost efficiency, greater productivity, organizational agility, and operational resilience while making your members healthy.
Gain engaged members
Attract new members with tools for early symptom assessment. Link them with appropriate care options when they need them.
- Self-service triage tools
- Medical support available 24/7
- Simplified user journey
Improve provider relations
Streamline patient data to your providers to improve patient navigation, resource management, and medical staff satisfaction.
- Pre-visit patient data collection
- Seamless patient data transfer
- Optimization of medical consultations
Drive savings with innovation
Leverage collected data. Understand patients' needs, optimize internal processes, increase efficiency, and cut workforce costs.
- Population-level data
- Insights for managers and strategists
- Connection with in-network services
- Adoption of telemedicine
increase in self-care of patients who used symptom analysis via clinical call center
shorter average visit time (visit length dropped from 20 min to 12.5 min)
of patients with new health problems were directed to teleconsultation
Rethinking the pre-care journey
See how our Medical Guidance Platform supports the patient journey by offering them, and their clinicians, the tools they need to get the support they want before their visit.
Member at home
A member had been feeling unwell for the past few weeks, but the symptoms were mild and the member was busy and able to ignore them. One evening, the member received a phone notification from their insurer.
- Member engagement
The member was invited to perform a short symptom check as a part of preventive care. The barrier to entry was low, and the member decided to try it out.
- Member education
- Member navigation
After adding their initial symptoms and answering some questions, the member learned that non-urgent consultation with a doctor was advised.
- Real-time assessment
- Instant results
- Access to available options
In-network options, all adjusted to the member’s case, were listed with the symptom check results. One of them was teleconsultation.
- Member kept in network
- Drive telemedicine adoption
- Improve member education
The member’s data from the symptom check were transferred to the provider’s physician. With data already entered in the system, the member and physician could easily discuss symptoms and agree on treatment.
- Automated intake
- Visit note generation
- Communication support
Explore more use cases and the impact of Infermedica’s platform with our experts
Leverage our Medical Guidance Platform for health insurers
Use Infermedica technologies to build reliable medical tools for your members and providers. Leverage the power of our intelligent platform filled with verified medical information and extensive probabilistic models.
Available in multiple languages
Adult & pediatric content coverage
White-labeled and configurable
Flexible API, multitude of components
Omnichannel: apps, websites, portals
Supports member-oriented solutions
Supports telemedicine adoption
We are collaborating with large insurers and providers across the world. This helps us understand their mutual expectations and develop solutions tailored to their needs. We take a personalized approach for each project, including analyzing each use case so that we can develop solutions that satisfy all users.
Complies with the highest standards of quality and data security
Selected modules marked as Class I Medical Device
Compliant with the General Data Protection Regulation
Compliant with standards for patient data protection
Quality Management System certified with PN-EN ISO 13485:2016
Processes and Development Procedures certified with ISO 27001:2017
Learn how to connect your healthcare with our platform
See how other insurers benefit from our technology
International Medical Center—a hospital uses our Triage module, accessible on their homepage, as a gateway for new patients.
The medical and scientific background of Infermedica was crucial for us when choosing the right solution. In addition, despite advanced structures and algorithms behind the tool, symptom checker has a high level of user-friendliness.
Having a partner like Infermedica allows our agents to spend more time on the patient's needs, reduces agent training, and allows us to deliver the same user experience regardless of agent training or member language.
Marco A. Morales
37% of patients were directed to teleconsultation with the help of AI-powered technology.
WHY WORK WITH US?
Gain a technology partner driven by passion and purpose
Tried and tested
Infermedica tools have performed over 12 million health checkups. These served patients, but also helped us to validate and improve the concept of intelligent health triage.
Obsessed with accuracy
Our accuracy and safety scores are among the highest in the industry. Our feedback loop ensures continuous improvement of the engine optimizing safety, efficacy, and usability.
Our digital solutions are available through a powerful API that allows organizations to build, configure, and integrate them.
Innovative partner network
Together with our partners, we shape a complementary environment of modern healthcare solutions.
years of R&D
health checkups performed
patient approval rating
hours of medical review
Let’s discuss your challenges
Complete the form below to connect with our team of experts about implementing digital primary care solutions. Find the right path to reduce costs and improve patients’ experiences using our AI-powered digital platform.