For healthcare insurers

Connect your members with the right services

Respond to the actual needs of your members. Use Infermedica’s platform to improve user acquisition, support your agents, and strengthen relationships with healthcare providers.

Trusted by healthcare organizations around the world

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Infermedica allows our agents to spend more time on the patient's needs, reduces agent training, and allows us to deliver the same user experience regardless of agent training or member language.

Marco A. Morales

Former Product Manager: Digital Transformation Directional Care / StandbyMD at Global Excel

Benefits for you

Use symptom assessments for service optimization

Prevent the misuse of high-cost medical services while keeping members in your environment. Allow members to understand their symptoms, both physical and mental, with Infermedica's platform. Navigate members to the right care at the right time. Achieve cost efficiency, greater productivity, organizational agility, and operational resilience while continuing to serve the best interests of your members.

Gain engaged members

Attract new members with tools for early symptom assessment. Link them with appropriate care options when they need them.

  • Self-service triage tools
  • Medical support available 24/7
  • Simplified user journey

Improve provider relations

Streamline patient data to your providers to improve patient navigation, resource management, and medical staff satisfaction.

  • Pre-visit patient data collection
  • Seamless patient data transfer
  • Optimization of medical consultations

Drive savings with innovation

Leverage collected data. Understand patients' needs, optimize internal processes, increase efficiency, and cut workforce costs.

  • Population-level data
  • Insights for managers and strategists
  • Connection with in-network services
  • Adoption of telemedicine


increase in self-care of patients who used symptom analysis via clinical contact center

This result is based on Médis Case Study →


shorter average visit time (visit length dropped from 20 min to 12.5 min)

This result is based on Diagnostikare Case Study →


of patients with new health problems were directed to teleconsultation

This result is based on PZU Case Study →

Rethinking the pre-care journey

See how our Medical Guidance Platform supports the patient journey by offering them, and their clinicians, the tools they need to get the support they want before their visit.

Note: This example use case was based on the Triage and Intake modules.

Explore more use cases and the impact of Infermedica’s platform with our experts


Leverage our Medical Guidance Platform for health insurers

Use Infermedica technologies to build reliable medical tools for your members and providers. Leverage the power of our intelligent platform filled with verified medical information and extensive probabilistic models.

Available in multiple languages

Adult & pediatric content coverage

White-labeled and configurable

Flexible API, multitude of components

Omnichannel: apps, websites, portals

Supports interoperability

Supports member-oriented solutions

Supports telemedicine adoption

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We are collaborating with large insurers and providers across the world. This helps us understand their mutual expectations and develop solutions tailored to their needs. We take a personalized approach for each project, including analyzing each use case so that we can develop solutions that satisfy all users.

Amy Window

VP of Technology Partnerships

Complies with the highest standards of quality and data security

Selected modules marked as Class I Medical Device

Compliant with the General Data Protection Regulation

Compliant with standards for patient data protection

Quality Management System certified with PN-EN ISO 13485:2016

Processes and Development Procedures certified with ISO 27001:2017

Learn how to connect your healthcare with our platform

Inspiring implementations

See how other insurers benefit from our technology


Gain a technology partner driven by passion and purpose

Tried and tested

Infermedica tools have performed over 18 million health checkups. These served patients, but also helped us to validate and improve the concept of intelligent health triage.

See how we validate our tools →

Obsessed with accuracy

Our accuracy and safety scores are among the highest in the industry. Our feedback loop ensures continuous improvement of the engine optimizing safety, efficacy, and usability.

Read more studies and publications →

Ultimate flexibility

Our digital solutions are available through a powerful API that allows organizations to build, configure, and integrate them.

Learn more about Infermedica API →

Innovative partner network

Together with our partners, we shape a complementary environment of modern healthcare solutions.

Discover our partners →


years of R&D




health checkups performed


patient approval rating


hours of medical review

Let’s discuss your challenges

Complete the form below to connect with our team of experts about implementing digital primary care solutions. Find the right path to reduce costs and improve patients’ experiences using our AI-powered digital platform.