Healthdirect Australia diverted 50% of intended ED visits to lower acuity care. Optum increased patient engagement by 19%. Nextcare saw 37% of patients change their chosen care setting. Diagnostikare gained 39% operational efficiency. Techniker Krankenkasse users received guidance in 3:47 minutes.
Use cases
Integrated into your healthcare ecosystem
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Digital front door triage
Engage patients with digital-first contact & guide them to appropriate healthcare services—reducing pressure at high-demand facilities.
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Call center & nurse triage
Reduce overtriage, lower handling time, and improve triage consistency with AI-powered decision support for nurses and call center teams.
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Pre visit intake
Collect structured patient information before appointments, so clinicians spend less time on admin and more time delivering care.
One certified triage engine. Same clinical logic — every entry point, every time.
How it works
Clinical-grade triage in three steps
Patient shares symptoms
By chat, voice, or form — directly in your app, portal, or contact-center flow.
AI assesses & triages
Symptoms, conditions, risk factors, and reasons are reviewed & weighted.
The right care, recommended
Patient understands triage urgency, likely conditions, and what to do next.
Proven results
Peer-reviewed clinical impact
A digital front door that turns 'I don't know where to go' into the right next step — every patient sent to the right level, first time.
MGP is certified as a Class IIb medical device under EU MDR and registered with the UK MHRA.
Global compliance with GDPR, HIPAA, and SOC 2 Type 2®, built around secure data practices.
Certified with ISO 13485:2016 for medical devices and ISO 27001:2022 for information security.
Meets strict regulatory and data residency requirements. LEI code: 984500NIA7B8AFF75805
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“Infermedica ticked all the boxes... they had a proven symptom checker product with proven clinical accuracy, their knowledge base was based on evidence-based medical information, they had a strong clinical team, they already had publications to demonstrate the efficacy of their work and were willing to localise their product for Australians from a medical point of view.”
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Nirvana Luckraj
Former Chief Medical Officer, Healthdirect Australia