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We’ve helped 100+ organizations since 2012
Proven client success
0%
of members who change care intent are redirected to lower-acuity care settings1
0%
of members who intend to go to the ED are diverted to lower-acuity settings2
$0
saved per encounter for patients who initially intend to seek emergency care3
0%
increase in self-care recommendations4
0%
reduction in members uncertain about their care intent3
0%
member satisfaction rating5
Leading health insurers choose Infermedica
Infermedica’s AI triage encourages members to engage with their insurance provider by offering clinically validated healthcare guidance that saves time and money for insurers and their members.
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Keep members engaged
Engage your members and improve member satisfaction and retention.
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Provide clear care pathways
Provide members with clear directions, explaining care pathways and connecting to in-network healthcare services.
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Reduce overutilisation
Reduce the misuse of healthcare services by guiding members to the care they need, when they need it.
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Lower claims costs
Keep costs down with early detection, timely intervention, and by promoting preventative services to reduce the use of more expensive long-term care options.
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Utilise data effectively
Leverage member data to enhance risk stratification and craft targeted healthcare campaigns.
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Be digitally connected
Connect all of your digital offerings seamlessly, ensuring your digital tools are working for you and your members.
Customer Story
Healthdirect helps up to 26 million people access healthcare with Infermedica
- Boosts meaningful engagement
- Integrates well with existing digital ecosystem
- Enables the opening of new care pathways
- Tangible cost savings
- Reduces inappropriate use of emergency services
- Excellent patient and clinician satisfaction
Inspiring implementations
Our clients' experience
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Since the launch of the symptom checker, we’ve noticed a sustained increase in the total number of users [which has] jumped by more than 30% since December 2023 demonstrating that our users are finding the experience of using the symptom checker more user-friendly, and a good experience.
Nirvana Luckraj
Chief Medical Officer, Healthdirect Australia
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With this new tool, nib is able to precisely navigate its members while simultaneously generating powerful insights about their needs. Using Infermedica’s dashboards, they can observe trends such as what the most popular symptoms and conditions are and use them to predict potential future health risks, as well as measuring the impact of their symptom checker and their ability to deliver value-based care.
James Barr
Chief Executive - International Visitors, nib Group
The flood of information available to our users on the internet can be overwhelming. With the symptom checker, we are able to provide guidance for the patients, whilst also providing them with information about which diseases their symptoms are usually connected to.
Natascha Jahn
Project Manager, Gothaer
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Providing support to PMIs and their members worldwide
23M+
health checkups performed
100+
customers and partners globally
12+
years of experience in AI
92%
accuracy in care recommendation6
Compliant with standards for patient data protection
Compliant with the General Data Protection Regulation
Processes and Development Procedures certified with ISO 27001:2017
Quality Management System certified with PN-EN ISO 13485:2016
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