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Why call centers are feeling the pressure
Long call times
Nurse burnout
Outdated, rigid technology
Inconsistent clinical advice
High staff turnover
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How we help your call center
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Shorten call times
Average interview completed up to 78% faster—less time per call means more patients helped
Lower admin burden
Automatic note-taking, summaries, and EHR integration saves nurses valuable time
Improve care accuracy
Analyze multiple symptoms from the start to increase efficiency & spot critical red flags earlier
Keep call center staff happy
Ease cognitive load, minimize repetitive tasks, offer evidence-based support & reduce burnout
Eliminate script fatigue
Dynamic, evidence-based flows adapt to every caller—no more robotic decision trees
Save money
Minimize spending on recruitment, training, and unnecessary use of nurse work hours
Our AI-powered technologies support your triage coordinator
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Call to nurse advice line
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Nurse engagement
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Symptom assessment with AI support
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AI suggests care options
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Nurse advises next steps
Why it’s time to move beyond Schmitt-Thompson
Faster triage
Schmitt-Thompson averages 11–20+ minutes; Infermedica’s average medical interview is 4 minutes and 41 seconds
Analyze multiple symptoms at once
Evaluates conditions holistically instead of treating symptoms in isolation for a more complete view of the patient’s condition
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Flexible interview flow
Dynamic AI adapts in real time to symptoms, risk factors, and history, for a more natural conversation flow between patient and nurse
Deeper data and broader coverage
We collect 4x more symptoms per interview and cover 2x as many conditions; 900 conditions vs. Schmitt Thompson’s 420
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Easier for call center staff
Reduces decision fatigue, streamlines repetitive workflows, and provides clinically-validated insights to support coordinators on each call
Tailored to your needs
Customize pathways and condition prioritization to your specific patient populations or member needs
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Trusted experience, measured results
0M+
health checkups performed
0K+
hours of medical review
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years of experience in AI
Proven impact in call centers around the world
Healthdirect Australia diverts 50% of ER patients to less acute services
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We needed a CDSS (Clinical Decision Support System) that could tolerate and analyze multiple symptoms. We also wanted it to reflect real consultation that considered risk factors such as predisposing factors, chronic history, and travel history. We also wanted something that was next generation that could provide a more comprehensive and accurate triage.
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Dr. Nirvana Luckraj
Chief Medical Officer, Healthdirect Australia
Up to highest standards of quality and data security
Module marked as Class I Medical Device
Quality Management System certified with PN-EN ISO 13485:2016
Compliant with the General Data Protection Regulation
LEI Code: 984500NIA7B8AFF75 805
Compliant with standards for patient data protection
Processes and Development Procedures certified with ISO 27001:2017
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System and Organization Controls 2® Compliant
Frequently asked questions