For telemedicine
Scale up with patient-centric digital care
Enable patient acquisition and enhance your telemedicine services with streamlined digital triage and patient intake tools. Use Infermedica’s platform to grow your business and satisfy your patients’ needs.
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Trusted by healthcare organizations around the world
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We have had great customer and patient satisfaction ratings (>72 NPS + 4.8/5 score for our clinical team), which is well above average for virtual care and telehealth services. Our long-term partnership with Infermedica has allowed us to cut traditional primary care visits by more than half, creating value from every interaction as well as efficiencies both for patients and companies.
Benefits for you
Interact with your digital patients ahead of time
Use our comprehensive all-in-one environment, supported by Infermedica's platform, to allow patients and physicians to work together and share information seamlessly, resulting in better, faster care.
Engage and retain patients
Create an engaging digital environment for your patients. Empower them with clinically validated health information and link them with optimal care at minimal cost.
- Patient self-service tools
- 24/7 patient support
- Reduced wait times
- Faster access to care
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Relieve medical staff
Enhance your EHR with patient intake solutions. Equip your physicians with key health data, minimize administrative burden, and reduce burnout in your organization.
- Seamless patient data exchange
- Summary of symptoms, risk factors
- Ready-to-use notes for clinicians
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Drive sales with innovation
Introduce solutions that optimize patients’ paths before costs are generated. Use Infermedica to connect them to the best value in-network care.
- Real alternative to Google
- Fully-digital environment
- Population-level insights
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40.5%
of Symptomate users didn't know what medical care they required
Source
37.5%
shorter average visit time (visit length dropped from 20 min to 12.5 min)
Source
Rethinking the pre-care journey
See how our Medical Guidance Platform supports the patient journey by offering them, and their clinicians, the tools they need to get the support they want before their visit.
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Patient at home
A patient experienced some mild skin changes and wanted to ask a doctor about them. There were no clinics in the area, so they checked other options in their provider’s Patient Portal.
- Patient education
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Patient Portal
Visiting the provider’s portal was overwhelming, but fortunately, one of the first choices was a self-service symptom assessment tool, which the patient chose.
- Patient navigation
- Avoids ED, improves flow
- Seamless digital experience
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Symptom check
The tool was simple to use. After adding their symptoms and answering some questions, the patient got instant results: possible causes of their skin changes and available options for remote consultation.
- Real-time assessment
- Instant results
- Access to available options
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Appointment booking
From the results screen, the patient easily moved to the provider’s booking site. Filters, based on the assessment results, were already applied, and the user journey was kept short and simple.
- Kept in network with CTA
- Drive telemedicine adoption
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Pre-visit preparation
With the visit booked, the patient was asked to provide some information before the visit: medical history and medications. All data was shared with the consultant ahead of time.
- Dynamic intake survey
- Medical history collection
- Instant data transfer
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Instant data transfer
At the visit, the physician started by verifying symptoms and asking about the medical history. It was much easier for them to diagnose and treat the patient.
- Patient intake summary
- Visit note generation
- Communication support
Explore more use cases and the impact of Infermedica’s platform with our experts
PLATFORM CHARACTERISTICS
Leverage our Medical Guidance Platform for telemedicine providers
Use Infermedica technologies to build reliable medical tools for your patients and physicians. Leverage the power of our intelligent platform filled with verified medical information and extensive probabilistic models.
Available in multiple languages
Adult & pediatric content coverage
White-labeled and configurable
Flexible API, multitude of components
Omnichannel: apps, websites, portals
Supports interoperability
Supports patient-oriented solutions
Supports telemedicine adoption
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We build digital solutions that support patients, providers, and healthcare organizations to make better decisions. Our experts support telemedicine companies in crafting unique and successful solutions to help them stand out and meet their goals.
Complies with the highest standards of quality and data security
Selected modules marked as Class I Medical Device
Compliant with the General Data Protection Regulation
Compliant with standards for patient data protection
Quality Management System certified with PN-EN ISO 13485:2016
Processes and Development Procedures certified with ISO 27001:2017
Learn how to connect your healthcare with our platform
Inspiring implementations
See how other providers benefit from our technology
A hospital's symptom checker provided a gateway for new patients and navigation for existing ones.
With Infermedica, we ask the right questions and narrow down possibilities based on real-time patient feedback, giving users a more precise idea of what they may be experiencing. This is the first step in a more accurate, affordable, and user-centered healthcare journey.
Mohammad Gaber
CEO of GoGetDoc
The flood of information available to our users on the internet can be overwhelming. With the symptom checker, we are able to provide guidance for the patients, whilst also providing them with information about which diseases their symptoms are usually connected to.
Natascha Jahn
Gothaer
SaaS platform for video consultations for doctors and patients, who only need an internet connection to use it.
A phone-based medical bot provides initial health assessments to callers and then guides them to appropriate medical help.
WHY WORK WITH US?
Gain a technology partner driven by passion and purpose
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Tried and tested
Infermedica tools have performed over 14 million health checkups. These served patients, but also helped us to validate and improve the concept of intelligent health triage.
Obsessed with accuracy
Our accuracy and safety scores are among the highest in the industry. Our feedback loop ensures continuous improvement of the engine optimizing safety, efficacy, and usability.
Ultimate flexibility
Our digital solutions are available through a powerful API that allows organizations to build, configure, and integrate them.
Innovative partner network
Together with our partners, we shape a complementary environment of modern healthcare solutions.
10+
years of R&D
24
languages
14M+
health checkups performed
90%
patient approval rating
90000+
hours of medical review
Let’s discuss your challenges
Complete the form below to connect with our team of experts about implementing digital primary care solutions. Find the right path to reduce costs and improve patients’ experiences using our AI-powered digital platform.