Link to home page

Who We Help

  • Health plans and insurers
  • Public health and government
  • Healthcare providers
  • Telemedicine

Who We Help

  • Health plans and insurers
  • Public health and government
  • Healthcare providers
  • Telemedicine

Who We Help

  • Health plans and insurers
  • Public health and government
  • Healthcare providers
  • Telemedicine

Who We Help

  • Health plans and insurers
  • Public health and government
  • Healthcare providers
  • Telemedicine

Who We Help

  • Health plans and insurers
  • Public health and government
  • Healthcare providers
  • Telemedicine
en
Get in touch
Link to home page
PRODUCT LAUNCH
Discover Conversational Triage! We're accepting pilot programs for select partners. Find out more.
→
PRODUCT LAUNCH
Discover Conversational Triage! We're accepting pilot programs for select partners. Find out more.
→

Cookies Policy

Learn how and why we collect and process your data – and what we do to keep it safe.

Last update: July 15, 2020

TABLE OF CONTENTS

  • Infermedica cookies policy
  • What are cookies
  • What cookies we use
  • Disabling cookies
  • Contact
  1. Infermedica cookies policy

    At Infermedica Sp. z o.o. (“we,” “our,”, “us” or “Infermedica”), we use cookies and other similar technologies (collectively “Cookies”) on our websites infermedica.com, symptomate.com and developer.infermedica.com and the features contained therein (collectively the “Websites”) to improve performance of the Websites and its features and to create a better user experience for the Webites users.

    This policy (the “Cookies Policy”) explains how we may use Cookies, as well as your right to control their use. In accordance with applicable provisions of law we can store and use Cookies only on the basis of your prior explicit permission.

  2. What are cookies

    A cookie is a small text file that a website saves on your computer or mobile device when you visit the Websites. It is used to uniquely identify web browsers, track user trends and store information about user preferences. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

    You can restrict or disable cookies on your browser. Disabling cookies may result in some website features not functioning properly.

  3. What cookies we use

    We may use different types of Cookies on our Websites. More information about each type of Cookie we may use is below:

    • Necessary Cookies. We use “Strictly Necessary Cookies” to perform the essential functions associated with making our Websites available to you. Without Strictly Necessary Cookies you would not be able to use the Websites.

    • Functional Cookies.We may use “Functional cookies” to collect information about traffic to our Websites and monitor how our Websites are being used, especially enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.

    • Analytics Cookies. We also may use third-party analytics services for these purposes. The anonymous information that we collect enables us to provide you with a better user experience. For example, such information helps us find areas of our Websites to improve or fix.

    • Performance Cookies. Performance cookies are used to understand and analyze the key performance indexes of the Website which helps in delivering a better user experience for our visitors.

    • Advertisement. Advertisement cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

    • Other Cookies. Other cookies are cookies that we are in the process of classifying, together with the providers of individual cookies.

    A list of all cookies used on this website, their name and provider as well as type and expiry date can be found in the table below this Cookies Policy.

    3.1 Necessary

    CookieTypeDurationDescription
    cookieyesIDhttp1 yearUnique identifier for visitors used by CookieYes with respect to the consent.
    cky-consenthttp1 yearThe cookie is set by CookieYes to remember the user's consent to the use of cookies on the website.
    cookieyes-necessaryhttp1 yearThis cookie is set by CookieYes and is used to remember the consent of the users for the use of cookies in the "Necessary" category.
    cookieyes-functionalhttp1 yearThis cookie is set by CookieYes and is used to remember the consent of the users for the use of cookies in the "Functional" category.
    cookieyes-analyticshttp1 yearThis cookie is set by CookieYes and is used to remember the consent of the users for the use of cookies in the "Analytics" category.
    cookieyes-performancehttp1 yearThis cookie is set by CookieYes and is used to remember the consent of the users for the use of cookies in the "Performance" category.
    cookieyes-advertisementhttp1 yearThis cookie is set by CookieYes and is used to remember the consent of the users for the use of cookies in the "Advertisement" category.
    __cfduidhttps1 year 30 daysThe cookie is used by cdn services like CloudFare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. It does not correspond to any user ID in the web application and does not store any personally identifiable information.
    PHPSESSIDhttps1 year 19 days 15 hours 35 minutesThis cookie is native to PHP applications. The cookie is used to store and identify a users'' unique session ID for the purpose of managing user session on the website. The cookie is a session cookies and is deleted when all the browser windows are closed.
    cookieyes-otherhttps1 year 19 days 20 minutesThis cookie is set by CookieYes and is used to remember the consent of the users for the use of cookies categorized as ''Other''.

    3.2 Analytics

    CookieTypeDurationDescription
    _gahttps1 years 20 days 9 hours 5 minutesThis cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site''s analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors.
    _gidhttps1 years 19 days 15 hours 36 minutesThis cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the wbsite is doing. The data collected including the number visitors, the source where they have come from, and the pages viisted in an anonymous form.
    _uetsidhttps1 years 19 days 15 hours 36 minutesThis cookies are used to collect analytical information about how visitors use the website. This information is used to compile report and improve site.

    3.3 Advertisement

    CookieTypeDurationDescription
    MUIDhttps2 years 25 daysUsed by Microsoft as a unique identifier. The cookie is set by embedded Microsoft scripts. The purpose of this cookie is to synchronize the ID across many different Microsoft domains to enable user tracking.
    frhttps1 years 90 daysThe cookie is set by Facebook to show relevant advertisments to the users and measure and improve the advertisements. The cookie also tracks the behavior of the user across the web on sites that have Facebook pixel or Facebook social plugin.
    _fbphttps1 years 19 days 17 hours 44 minutesThis cookie is set by Facebook to deliver advertisement when they are on Facebook or a digital platform powered by Facebook advertising after visiting this website.

    3.4 Others

    CookieTypeDurationDescription
    MUIDhttps2 years 25 daysUsed by Microsoft as a unique identifier. The cookie is set by embedded Microsoft scripts. The purpose of this cookie is to synchronize the ID across many different Microsoft domains to enable user tracking.
    frhttps1 years 90 daysThe cookie is set by Facebook to show relevant advertisments to the users and measure and improve the advertisements. The cookie also tracks the behavior of the user across the web on sites that have Facebook pixel or Facebook social plugin.
    _fbphttps1 years 19 days 17 hours 44 minutesThis cookie is set by Facebook to deliver advertisement when they are on Facebook or a digital platform powered by Facebook advertising after visiting this website.
  4. Disabling cookies

    If you would like to disable Cookies, you can do so by changing the settings on your browser. Check your browser’s support website for more information on how to disable Cookies in your browser.

    Once you disable Cookies, we will not be able to collect Cookies from you. If you do this, however, you may have to manually adjust some preferences every time you visit our Websites to display it. What is more, some services and functionalities may not work.

  5. Contact

    If you have any questions about how we use Cookies, please contact us at support@infermedica.com.

    Provisions of privacy policy shall be applied when you contact us.

Platform

  • Medical Guidance Platform

Products

  • Symptom Checker/ Triage
  • Intake
  • Follow up
  • API

Our Use Cases

  • Self Service Symptom Checker
  • Pre-Visit Intake
  • Nurse Triage Co-Pilot

Who We Help

  • Health plans and insurers
  • Public health and government
  • Healthcare providers
  • Telemedicine

Intelligent core

  • Medical Knowledge Base
  • Inference Engine
  • API
  • Artificial intelligence

Partners

  • Partner Program
  • Partners’ solutions

Resources

  • Research studies
  • Case studies
  • Patient stories
  • Resource hub
  • Blog

Developers

  • Request an account
  • Documentation
  • API reference
  • API status

Company

  • About us
  • Careers
  • Events
  • Newsroom
  • Contact
  • Newsletter
  • Code of Conduct

Other

  • Platform features
  • Help Center
  • Security portal
  • Report an issue
  • Public test cases
    • Medical Guidance Platform
    • Symptom Checker/ Triage
    • Intake
    • Follow up
    • API
    • Self Service Symptom Checker
    • Pre-Visit Intake
    • Nurse Triage Co-Pilot
    • Health plans and insurers
    • Public health and government
    • Healthcare providers
    • Telemedicine
    • Medical Knowledge Base
    • Inference Engine
    • API
    • Artificial intelligence
    • Partner Program
    • Partners’ solutions
    • Research studies
    • Case studies
    • Patient stories
    • Resource hub
    • Blog
    • Request an account
    • Documentation
    • API reference
    • API status
    • About us
    • Careers
    • Events
    • Newsroom
    • Contact
    • Newsletter
    • Code of Conduct
    • Platform features
    • Help Center
    • Security portal
    • Report an issue
    • Public test cases
hipaa logo icon

HIPAA Compliant

gdpr logo icon

GDPR Compliant

dekra icon

ISO 27001:2017

certificate gppr logo icon

ISO 13485:2016

Facebook linkTwitter linkLinkedIn linkYouTube link
Privacy PolicyCookies Policy
© Infermedica 2025