MEDICAL Guidance Platform
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triage
Enhance symptom assessment with AI-powered virtual triage
Support patients before their visit with symptom analysis and tailored medical guidance using AI-powered virtual triage. Ensuring patients get the right care at the right time
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PATIENT NAVIGATION
Guide your patients and members using virtual triage
Patients often turn to Google for symptom searches, which can lead to misguided healthcare choices. By providing your patients and doctors with our virtual triage solution, you equip them with a powerful tool for accurate symptom analysis, digital triage, and effective care navigation.
Intelligent survey
This dynamic interview analyzes initial symptoms, revealing more about the patient’s state. It compares symptoms with hundreds of diseases collected in our extensive Medical Knowledge Base.
- Demographic data
- Risk factors
- Initial symptoms
- AI-generated interviews
- Basic self-examination
Reliable results
Using Inference Engine's probabilistic modeling, our virtual triage solution presents a series of recommendations appropriate to the individual needs of the patient:
- Interview summary
- List of possible conditions
- Triage level recommendation
- Specialist recommendation
- Link to your services
Patient education
Patients can access evidence-based articles created and reviewed by medical doctors. These articles have been carefully selected to give patients information on their most probable conditions and symptom causes.
- Condition definition
- Common care methods
- When to see a physician
Mental health
Support broad assessment of patients’ symptoms. Our solution evaluates patients' mental and physical signs to ensure they get the right care at the right time.
- Coverage of 60 conditions, including 12 disorder types
- Safety check to assess the risk of suicide
- Specific interview flow to focus on symptoms of mental health
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Invite patient
Our virtual triage solution can be used as a simple symptom checker, available to users across their healthcare journeys.
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Initial evidence collection
It starts with asking users about their current symptoms and selecting them from the list of body avatars. Natural Language Processing helps understand patient inputs.
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Dynamic interview
Intelligent technologies analyze symptoms, ask additional questions, guide basic examinations, and learn more about the user’s case.
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Instant results
In just a few minutes, users can see their results, including one of five triage levels and a list of possible conditions with explanations.
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Patient Education
Users are supported with explanations, lists of analyzed evidence, and educational articles that help them understand their health.
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Your health services
The results screen is easily linked to your services, based on the recommendations provided.
NotE
The information on the above images is simulated; it does not represent real data.
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As many as 75% of patients are unsure about what level of care they need. Infermedica Triage, a tool based on the combined knowledge of doctors and AI, helps patients find the most appropriate care for their situation. Infermedica Triage is trusted by over 100 companies worldwide who use it to power efficient digital health experiences, thus reducing the cost and burden of care delivery.
BENEFITS of INFERMEDICA virtual TRIAGE
Better results every step of the healthcare journey
By engaging with users early on, you gain an important competitive advantage: you learn their needs before they enter your care. Adapt your services to patient needs, improve user journeys, and optimize the use of in-network care options with insights from the Triage module.
Step 1
Provide early support for patients
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Improve user experience
Far too often, patients don’t know what medical care they need. Infermedica Triage analyzes their symptoms, provides precise navigation, and improves the overall user experience.
Reduce wait times
Infermedica triages patients before they stand in a consultation queue. Some patients find the appropriate help the first time; others decide on self-care, making more room for those in need.
Telemedicine option
In many cases, patients can get appropriate medical help with telemedicine. Using the Triage module engages them digitally and connects them with remote clinical care.
Step 2
Empowering physicians and businesses
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Lower staff burnout
Better patient flow, fewer unnecessary ED visits, and timely patient data are just some of the ways Infermedica Triage supports physician workloads and reduces their administrative burden.
Centralized data
By gathering and analyzing patient data sooner, we’re opening the gateway to a more personalized, patient-centered approach and better value-based care.
Reduced costs
In many cases, patients can receive more cost-effective care. Using the Triage module helps eliminate unnecessary visits, guides patients to the right level of care, and promotes telemedicine utilization.
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Discover how Infermedica Triage can improve your business
TRIAGE MODULE ADVANTAGES
Human, credible, flexible
We fulfill our vision, mission, and values by prioritizing quality and developing features that elevate our technology to the highest standards of inclusivity.
PATIENT-ORIENTED
Multilingual
Simplified medical language, available in 24 languages.
24/7
Here for patients at a convenient time and place.
Patient-centered
Informs patients with simple language and explanations.
Adults & pediatrics
Supports everyone from children to adolescents to adults.
Third-person
A simplified way to interview relatives and patients.
FLEXIBLE AND SECURE
Secure
Compliant with the highest standards of data protection.
Proven
Developed and maintained with an evidence-based approach.
White-labeled
Lead with your brand and create a seamless experience.
Configurable
Several levels of configuration; use your UI and business logic.
Complies with the highest standards of quality and data security
Module marked as a Class I Medical Device
Compliant with the General Data Protection Regulation
Compliant with standards for patient data protection
Quality Management System certified with PN-EN ISO 13485:2016
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Processes and Development Procedures certified with ISO 27001:2017
Inspiring implementations
Our clients share their experience of Triage implementation
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With the symptom checker, we have the opportunity to respond to the needs of our website visitors and provide them with appropriate recommendations. These answers not only consist of results and suggestions but also guide the user via further links to related articles and videos on the Sana website.
Michael Rosenstock
Head of Sana Digital, Sana Kliniken AG
The flood of information available to our users on the internet can be overwhelming. With the symptom checker, we are able to provide guidance for the patients, whilst also providing them with information about which diseases their symptoms are usually connected to.
Natascha Jahn
Project Manager, Gothaer
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The symptom checker gives the patient a quality-assured digital interview, so they can immediately receive feedback on whether their symptoms need further mapping and assess the relevant type of service to proceed with.
Kjell-Ivar Helgestad
Medical Director of eClinic (AMS)
We’ve helped dozens of organizations since 2012
SEE OUR PUBLICATIONS ABOUT A DIGITAL TRIAGING
Frequently asked questions
Discover the power of clinically validated AI
Please complete the form and learn how our solutions can enhance your organization's healthcare goals.
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