Call Center Triage

Patient triage tool for call centers

Check patient symptoms in real time. Reduce cost of care. Enhance patient outcomes.

Uncover your efficiency potential

The need for healthcare services is ever rising. The cost is too. We have solutions to streamline your processes, from symptoms to outcomes, while maintaining your high quality service.

$18B

in healthcare savings per year when patients are led to proper care

25 %

of cases can be self-treated or treated through teleconsultation

Improve your triage with AI

Infermedica technologies are powerful using artificial intelligence to correctly and cost-efficiently identify care for patients. Call centers and emergency departments benefit greatly from this solution.

Benefits

Reduce waiting times
Standardize the conversation flow
Improve triage & prevent unnecessary visits
Promote telemedicine and self-care

Optimize patient flow

Identify patients’ needs and appropriate care. Using our technology, it is easy to accurately identify those who can self-treat, qualify for teleconsultation, consult a doctor, or seek immediate medical treatment.

An internal study reveals that call centers using Infermedica triage tools have successfully diverted 18.9% of face-to-face visits to teleconsultations!

How does it work?

Collect symptoms

Infermedica Triage resembles a medical doctor checkup. The patient describes their symptoms; the operator takes notes.

Ask questions

The operator starts asking questions which appear on the screen. The interview then continues, guided by {0}

Get triage results

The patient then receives accurate and reliable triage information.

Collect symptoms

Infermedica Triage resembles a medical doctor checkup. The patient describes their symptoms; the operator takes notes.

Ask questions

The operator starts asking questions which appear on the screen. The interview then continues, guided by our inference engine.

Get triage results

The patient then receives accurate and reliable triage information.

Technology you can rely on

Our power is in the strength of our algorithms and data models, supported by world-class science experts and physicians. Our platform is always improving. New features are added regularly.

60,000+ hours of physician review

Our medical database is fed from the world of science and medicine through well-respected publications.

93% engine accuracy

The accuracy of our technology is confirmed with cases from BMJ, NEJM, JAMA, and others.

10,000,000+ health checkups

Our technology supports patients every 5 seconds, helping them make better-informed decisions about their health.

20 languages

Call Center Triage speaks your language! Arabic, Chinese (Simplified), Czech, Dutch, English, Estonian, French, German, Greek, Italian, Latin American Spanish, Polish, Portuguese, Portuguese (Brazilian), Romanian, Russian, Slovak, Spanish, Turkish, Ukrainian. In just one click, interview results can be translated into the language of your choice.

Explore our success stories

Reducing unnecessary urgent care visits

The solution increased the self-care option frequency and enhanced both clients' and nurses' experience.

Read case study →

37% of patients directed to teleconsultation

See how precise triaging helped direct patients to the appropriate care and brought real savings to the company.

Read case study →

Triage made simple

Infermedica’s platform is for everyone. No medical training required. Your employees are supported throughout the triage process. Your patients are provided safe and reliable recommendations.

Users rate the application an average of 4.65 out of 5 (93%).

Get greater overview

With Infermedica’s platform you collect and analyze data effortlessly. Access detailed activity reports and statistics. Determine the percentage of teleconsultations used. Analyze trends.

Keep track of patients' symptoms

Browse call history or search a specific conversation. See which symptoms were reported by the patient and what recommendations were given.

No integration required

Call Center Triage is a stand-alone web app accessible directly from your browser. It can easily be incorporated into your existing tools, websites, mobile apps, and telehealth platforms.

Tailored to you

Customize the look and feel of the app to fit your brand. Add your logo. Use your corporate colors. Customize the interview scheme. We can deliver it in just a few days.

And more!

Scalable

Call Center Triage works for call centers of any size and can handle large volumes of calls.

Patient-centric

Our pediatric and adult medical content base is adjusted to the patient's needs, capacities, and everyday language.

Flexible

We export data to any format you need and can integrate with third-party software and more.

Standardized

No guesswork. Our platform operates 24/7, producing the same results in all circumstances.

Simple and aesthetic design

Designed with simplicity and modern aesthetics in mind. User-friendly, you’ll be off and running within minutes.

Constantly improving

Our clients' feedback allows us to constantly update and improve the platform to meet your growing needs.

Let’s discuss your challenges

Complete the form below to connect with our team of experts about implementing digital primary care solutions. Find the right path to reduce costs and improve patients’ experiences using our AI-powered digital platform.

Full name *

Business email *

Company *

Organization Type *

Country *

Phone number *

No. of members / users *

How can we support your business? (optional)

I want Infermedica to contact me to provide more information as indicated above *

I want to receive the Infermedica Newsletter, and other content related to market insights, industry trends, blog article recommendations, and other topics

You can withdraw your consent at any time. Data from the form will only be used to fulfill the purpose of the marked checkboxes above. The Controller of your data is Infermedica Sp. z o.o. (Plac Solny 14/3, 50-062 Wrocław, Poland, office@infermedica.com). For more information on data processing, please review our Privacy Policy or contact our data protection officer (dpo@infermedica.com).