Call Center Triage is no longer available
We're changing for you! Infermedica is transitioning into a platform, check how we support call centers in healthcare.
CALL CENTER TRIAGE
Patient triage tool for call centers
Check patient symptoms in real time. Reduce cost of care. Enhance patient outcomes.
Uncover your efficiency potential
The need for healthcare services is ever rising. The cost is too. We have solutions to streamline your processes, from symptoms to outcomes, while maintaining your high quality service.
$18B
in healthcare savings per year when patients are led to proper care
25%
of cases can be self-treated or treated through teleconsultation
NEHI Research Brief, NPR
Improve your triage with AI
Infermedica technologies are powerful: using artificial intelligence to correctly and cost-efficiently identify care for patients. Call centers and emergency departments benefit greatly from this solution.
Benefits
- Reduce waiting times
- Standardize the conversation flow
- Improve triage & prevent unnecessary visits
- Promote telemedicine and self-care
Optimize patient flow
Identify patients’ needs and appropriate care. Using our technology, it is easy to accurately identify those who can self-treat, qualify for teleconsultation, consult a doctor, or seek immediate medical treatment.
An internal study reveals that call centers using Infermedica triage tools have successfully diverted 18.9% of face-to-face visits to teleconsultations.
How does it work?
Collect symptoms
Infermedica Triage resembles a medical doctor checkup. The patient describes their symptoms; the operator takes notes.
Ask questions
The operator starts asking questions which appear on the screen. The interview then continues, guided by our inference engine.
Get triage results
The patient then receives accurate and reliable triage information.
Technology you can rely on
Our power is in the strength of our algorithms and data models, supported by world-class science experts and physicians. Our platform is always improving. New features are added regularly.
60,000+ hours of physician review
Our medical database is fed from the world of science and medicine through well-respected publications.
93% engine accuracy
The accuracy of our technology is confirmed with cases from BMJ, NEJM, JAMA, and others.
10,000,000+ health checkups
Our technology supports patients every 5 seconds, helping them make better-informed decisions about their health.
20 languages
Call Center Triage speaks your language! Arabic, Chinese (Simplified), Czech, Dutch, English, Estonian, French, German, Greek, Italian, Latin American Spanish, Polish, Portuguese, Portuguese (Brazilian), Romanian, Russian, Slovak, Spanish, Turkish, Ukrainian. In just one click, interview results can be translated into the language of your choice.
TRUSTED BY LEADING COMPANIES FROM ALL OVER THE WORLD
Médis, the leading Portuguese health insurer, is working with us on the most sophisticated decision support tool for nurses to date, demonstrating the superpower of the solution.
PZU Zdrowie, the healthcare division of the largest insurance company in Poland, rolled out our call center triage tool, demonstrating the cost-efficiency of the solution.
Triage made simple
Infermedica’s platform is for everyone. No medical training required. Your employees are supported throughout the triage process. Your patients are provided safe and reliable recommendations.
Users rate the application an average of 4.65 out of 5 (93%).
Get greater overview
With Infermedica’s platform you collect and analyze data effortlessly. Access detailed activity reports and statistics. Determine the percentage of teleconsultations used. Analyze trends.
Keep track of patients' symptoms
Browse call history or search a specific conversation. See which symptoms were reported by the patient and what recommendations were given.
No integration required
Call Center Triage is a stand-alone web app accessible directly from your browser. It can easily be incorporated into your existing tools, websites, mobile apps, and telehealth platforms.
Tailored to you
Customize the look and feel of the app to fit your brand. Add your logo. Use your corporate colors. Customize the interview scheme. We can deliver it in just a few days.
And more!
Scalable
Call Center Triage works for call centers of any size and can handle large volumes of calls.
Patient-centric
Our pediatric and adult medical content base is adjusted to the patient's needs, capacities, and everyday language.
Flexible
We export data to any format you need and can integrate with third-party software and more.
Standardized
No guesswork. Our platform operates 24/7, producing the same results in all circumstances.
Simple and aesthetic design
Designed with simplicity and modern aesthetics in mind. User-friendly, you’ll be off and running within minutes.
Constantly improving
Our clients' feedback allows us to constantly update and improve the platform to meet your growing needs.
Let’s discuss your challenges
Schedule a guided demo with our business team. We will walk you Complete the form below to connect with our team of experts about implementing digital primary care solutions. Find the right path to reduce costs and improve patients’ experiences using our AI-powered digital platform.
