Infermedica 2023: Year in review

Photo of Piotr OrzechowskiPiotr Orzechowski
December 21, 2023
... min read

As the year draws to its conclusion, it’s time to reflect on the notable achievements of 2023 and show our appreciation to all who have helped us accomplish our goals this year. So, just like the wrapping up of a seasonal gift, we’ve wrapped up our most significant highlights of the year related to our solutions, commercial activities, and our in-house development. Enjoy!

A journey through 2023 and beyond. Illustration by Magdalena Kościańska.

At a glance:

Improving our solutions

We’re on a mission to make healthcare more affordable, accessible, and convenient for all. As such, we are constantly working to improve our solutions. Here we highlight some of the significant upgrades that our modules received this year.

Improving triage accuracy: We improved our triage algorithm making it more accurate than before, especially when it comes to detecting emergency situations.

Mental health symptom checker: We expanded and enhanced our medical content to include over 60 mental health conditions, including 12 psychiatric and psychological disorders. We also prepared a new user flow to address these conditions.

Sexual health content: We scaled up and improved our sexual health content. Our platform supports patients with both acute and chronic symptoms and conditions, including coverage of different sexual preferences and sexual minorities.

Patient Education: Our patient education feature now contains over 200 articles and covers over 99% of ‘self-care’ conditions and up to 70% of ‘consultation’ and ‘consultation within 24 hours’ conditions.

Intake API: Launched our API for Intake. This enables our customers to seamlessly integrate the data they collect into their clinical workflow.

Follow-up pilots: Pilots of our Follow-up model launched on Symptomate and with Beta program customers. This new functionality will allow our clients to check in on the progress of their users after triage interviews.

New languages: We expanded access to our solutions to well over 1 billion people by translating our medical content into Traditional Chinese, Thai, and Japanese. Our solutions are now available in 24 languages.

Quotation mark

We’ve had a really fantastic year of development in 2023, and I’m excited to see what 2024 brings. We’ll be using new AI models, including LLMs, to assist with natural language processing, plus improving the readability, consistency, and structure of our content across all languages. Applying for our MDR certification and implementing new interview flows to allow for faster, accurate triage are also top priorities. I can’t wait to see the improvements!”

Tim Price

Chief Product Officer, Infermedica

Demonstrating value and impact

In addition to consistently improving our products and features, the team has also been working diligently to demonstrate the value that our solutions bring to patients, providers, and organizations, as well as evaluating the potential of emerging technologies. This year we are pleased to have published four peer-reviewed studies, with five more currently in the review stage. Our currently published papers include:

  • How Virtual Triage Can Improve Patient Experience and Satisfaction: A Narrative Review and Look Forward - PubMed Central

  • The Role of Virtual Triage in Improving Clinician Experience and Satisfaction: A Narrative Review - PubMed Central

  • Cardiovascular Disease Prevention Recommendations From an Online Chat-Based AI Model - JAMA Network

  • A multinational survey of patient utilization of and value conveyed through virtual symptom triage and healthcare referral - Frontiers

A global brand

In 2023, the Infermedica field teams embarked on a dynamic journey, diligently concentrating on our core target segment while establishing impactful partnerships with leading healthcare brands worldwide. Our influence resonated across 31 noteworthy events, spanning the landscapes of the US, Germany, Australia, the Middle East, and various European markets. We were also proud to take to the stage at 10 conferences, with our experts sharing their knowledge and vision for the future of healthcare.

In addition to our visibility at events, the Infermedica leadership team has also had the opportunity to appear in some great publications, such as Forbes Tech Councils, Healthcare IT News, Authority Magazine, and the Medical Device Network, to name just a few. Plus, we've been fortunate to host some fantastic names in the healthcare industry on our new Coffee ‘n Conversation: AI in Healthcare vlog series.

The team at HLTH 2023 in Las Vegas.

As a company, we’re proud to report that we picked up a number of awards this year in various fields. I’d personally like to extend a warm thank you to the following award donors for recognizing Infermedica and to our amazing teams that work tirelessly to keep us at the top of our game.

Quotation mark

From product enhancements to global partnerships, international events to language expansion, 2023 has been a year of growth and collaboration. As we head into 2024, we're kicking off the new year with a powerful theme: Reimagining Growth: Elevate, Expand, Excel. With this mindset, our team is ready to make an even bigger impact helping patients and members access the right care at the right time.”

Amanda L. Bury, MS

Chief Commercial Officer, Infermedica

Inside Infermedica

In 2023, we focused much more on internal effectiveness with new HR processes aimed at improving organizational efficiency, as well as refining existing processes to streamline operations.

We welcomed 35 new employees, including people from Sweden and Austria, helping us continue on our path to global growth and diversification. We furthered this approach by successfully implementing a long-term strategy for diversity, equity, and inclusion (DE&I) that will assist in fostering a more inclusive workplace. Supporting this outlook, we were pleased to offer Cultural Immersion Training to all employees to encourage a better understanding of different cultures and enhance employee engagement.

For our employees to grow professionally, we provided a budget and time for training and development, with a special emphasis on mid-level manager development through targeted training and closer alignment with organizational goals. The integration of a new Talent Review Process also strengthened the feedback culture and now promotes continuous learning and improvement.

Quotation mark

In an era defined by rapid change and complexity, the ability to execute strategic goals is a make-or-break factor for organizational success. Within our People team, we recognize the pivotal role strategic execution plays in realizing our vision for the future of healthcare. Our commitment extends beyond words – we are fully dedicated to upskilling our employees, fortifying the effectiveness of our organizational structure, and placing a paramount focus on retention and engagement. By steadfastly investing in these pillars, we aim to meet and exceed our strategic goals, ensuring that Infermedica remains at the forefront of innovation, excellence, and positive impact in the healthcare landscape.”

Piotr Lorenz

VP of People and Culture, Infermedica

All wrapped up

Well, that’s all for our 2023 wrap-up. I hope you enjoyed reading our year in review. I’d like to take this opportunity to say thank you to all of our incredible teams, clients, customers, partners, friends, and investors for your continued support. At Infermedica, we’re all extremely excited about what the future holds and our role in the healthcare revolution. But, for now, I wish you all a very happy holiday season and a happy new year. See you in 2024!