Customer Success & Implementation
Customer Success Manager (English & German)
We're a remote-first company that gathers folks passionate about redesigning healthcare for millions of people on the planet. If you are led by an ambition to make a good impact in the surrounding world - we would love to meet you.
Location
Infermedica is a remote-first company. So why do you see a particular location here? To boost the outreach, we advertise our jobs on external job boards that require us to specify the location.
Nevertheless, nothing has changed; we are and will remain remote-first.
Commitment
Full time
Salary
up to 13 000 PLN + VAT/B2B
up to 10 800 PLN brutto/UoP
Your impact
In this role, we seek individuals with adept consulting abilities, an entrepreneurial spirit, and a dedication to customer satisfaction. We're in search of a committed Customer Success Manager who is enthusiastic about continuously enhancing our internal processes and fostering increased product adoption among our clients.
The CSM role emphasizes the cultivation and sustenance of robust client relationships, prioritizing their contentment with our offerings while actively identifying avenues for expansion. Collaborating closely with our sales, product, and support units, you'll play a pivotal role in delivering a seamless experience for our international customers.
Responsibilities
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Build and maintain strong relationships with clients
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Understand client needs and goals and provide solutions to meet them
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Collaborate with sales, product, and support teams to ensure client success
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Conduct high-quality and value-based Quarterly Business Reviews
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Identify opportunities for upselling and cross-selling
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Ensuring renewals and driving customer growth (upsells, expansions)
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Minimizing customer churn
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Monitor and analyze client usage and engagement metrics
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Provide feedback to product and support teams to improve the client experience and value delivery
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Onboarding customers according to established good practices and improving them
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Coordinating on-site meetings and possible travel
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Coordinating strategic CS-led projects and initiatives
Role requirements
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3-5 years of experience working in a customer-facing role (B2B)
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Proven track record in managing a portfolio of Enterprise customers
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Ability to work in both technical and business-focused client needs
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Strong cross-collaboration skills, along with the capability to work independently
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Strong communication and interpersonal skills
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Comfortable presenting in front of C-level executives and healthcare professionals
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Managing a portfolio of customers to handle renewals, upsells, and expansion alongside the sales team
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Fluent in English and German
Nice to have
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Firm grasp of machine-learning concepts and AI solutions
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Experience in the IT, AI, or healthcare industry
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Being familiar with SaaS and/or product development-related processes
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Knowledge of HubSpot or other CRM tools
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A hunter and farmer mentality - can identify areas where customers can increase their engagement and use cases
Location
Infermedica is a remote-first company. So why do you see a particular location here? To boost the outreach, we advertise our jobs on external job boards that require us to specify the location.
Nevertheless, nothing has changed; we are and will remain remote-first.
Commitment
Full time
Salary
up to 13 000 PLN + VAT/B2B
up to 10 800 PLN brutto/UoP
Perks & benefits
Remote work and flexible working hours
Choice of the most comfortable type of contract
Mental health support provided by Mindgram
Buddy program to support our new joiners
Annual holiday allowance of 20 or 26 days
Additional paid vacation days depending on tenure
Employee Stock Ownership Plan - own part of the company
Full IT equipment to set up your home office
Recruitment process
We keep things simple but effective. Our recruitment process is no different, even though we adjust the approach depending on the role and its complexity.
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Sending applications
Simply click the ‘apply’ button and fill out the application form.
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Verification of applicants
Not every application is successful, but we inform everyone.
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Meeting with the Talent team
Use this time to ask questions and learn more about us.
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Meeting with the team
Meet your future manager and team members.
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Task
In some cases we ask you to complete a test task.
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Final meeting
Meet the exec team representative for your role, after which we will make the final decision and discuss details.
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Reference meetings
Reference sessions are conversations with your colleagues or direct reports from previous workplaces.
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