Nextcare: Leveraging a symptom checker to direct 15% of members to lower-cost self care

Nextcare, a company of Allianz and a global Third Party Administrator (TPA), constantly seeks to introduce new eHealth services that support their members with transparency and trust. Nextcare added Infermedica’s symptom checker to their array of digital health solutions, and it became a highly valued feature in their mobile app, Lumi. 

key learnings


of users found support without an urgent consultation


of users benefited from early detection of an emergency condition


of users were guided toward self-care at home