Driving 15% of members to lower-cost self care with a symptom checker
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>350k
satisfied users benefited from symptom checks
50%
of users found support without an urgent consultation
20%
of users benefited from early detection of an emergency condition
About nextcare
Nextcare, a company of Allianz and a global Third Party Administrator (TPA), constantly seeks to introduce new eHealth services that support their members with transparency and trust. Nextcare added Infermedica’s symptom checker to their array of digital health solutions, and it became a highly valued feature in their mobile app, Lumi.
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The challenge: inaccuracy of medical information online
The Internet has become an increasingly popular source of medical information for people around the world. However, the problem of inaccurate medical information online is a growing concern. Patients may misdiagnose themselves based on misleading or incorrect information they find online. This can lead to inappropriate treatment or delayed diagnosis, which can have serious consequences and increase medical costs. Patients may also encounter conflicting information about a particular condition or treatment, leading to uncertainty about the best course of action. Nextcare sought a solution that could provide patients with instant, reliable healthcare recommendations to address:
- Inaccurate online medical information
- Potential for inappropriate treatment
- Self-misdiagnosis risks
The implementation of the symptom checker has proven to be remarkably successful, having been swiftly adopted by over 350,000 mobile app users across all of our countries. The collaborative efforts with Infermedica's team were marked by a high degree of professionalism and cooperation, which greatly facilitated the implementation process.
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Andrej Mekionis
Marketing Director, MEA at Allianz Partners
Schedule a meeting to see a demo of this symptom checker
Solution & implementation: building a flexible and engaging user experience
Nextcare collaborated with Infermedica to implement a new app feature. The team configured Infermedica’s symptom checking module to meet Nextcare’s needs in Arabic, English, and French. This prominently displayed feature allows patients direct access from the app’s home screen.
After completing the dynamic survey, users receive a list of probable conditions and recommendations, including self-care (15% of cases),a doctor consultation, or an ER visit if necessary. This leads to early detection of emergencies in more than 20% of cases.
Connection to health ecosystem services
The symptom checker tool integrates with different e-health services like video consultations and appointment booking. Users can make a well-informed decision about whether to have a video consultation, which can include medication delivery if needed, or book an appointment within Nextcare’s broad network of facilities and specialties.
Step 1
Patients add multiple symptoms at the beginning of the health check-up.
1 — 3
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Step 2
After answering additional medical questions, they receive a triage recommendation.
2 — 3
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Step 3
Each possible condition on the list is explained, with reasoning attached.
3 — 3
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Results: building member satisfaction while reducing costs
Adding the symptom checker empowered members and allowed them to take an active role in managing their health. It also reduced the cost of care by offering less expensive alternatives to traditional healthcare services.
50%
of users found support without an urgent consultation
20%
of users benefited from early detection of an emergency condition
15%
of users were guided toward self-care at home
We are dedicated to improving member satisfaction and promoting health awareness through the use of our digital tools. Our efforts are ongoing, and we are pleased to share that the recent addition of a symptom checking tool has led to a significant increase in member engagement, further supporting our goal of enhancing health awareness.
Andrej Mekionis
Marketing Director, MEA at Allianz Partners
What patients are saying
Very accurate. I have spoken with doctors already, and they ran some tests like ECG and X-ray, but all of them are normal. They mentioned that I’m clinically okay and might have an anxiety disorder. This feature is awesome!!
Male, 18-29
My top answer is what I was diagnosed with after my X-ray. It was a sprained shoulder muscle.
Male, 30-44
Relieved to know that my symptoms are not alarming.
Female, 30-44
This has helped me say exactly what I am going through.
Male, 18-29
Implemented solutions
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