Moving the needle: improving patient & clinician satisfaction & experience with advanced digital health technologies
This session was held on 18, October 2022
With clinician satisfaction and patient experience on the decline, can technology come to the rescue? Learn how the latest solutions can drive value for organizations, including improving patient outcomes and reducing clinician burnout.
Did you know that 55% of physicians reported being frustrated by the lack of time they have with patients? And 75% of US patients wish their healthcare experience was more personalized? Providing a positive experience for both parties and finding a link between them is crucial but extremely challenging, and requires new skills, processes, and technologies. Barriers such as legacy systems, outdated processes, and organizational culture can severely undermine attempts to overhaul the healthcare experience for both patients and clinicians. Additionally, current market conditions and looming workforce challenges compound the issue.
In this panel, our thought leaders discuss their experiences and perspectives on implementing advanced digital health technologies to help solve key pain points and unmet needs across the system.
What you'll takeaway
- Why taking a human-centered design approach to your build and integration process is critical to delivering a superior experience for patients and clinicians
- How to address pain points in the system incrementally while also driving transformational change
- How technology can help you deliver a consumer-centric experience, overcome workforce challenges, & gain market share
- How to improve patient and clinician satisfaction with technologies that reduce complexity, save valuable time, and ease administrative burden
Meet our experts
Michael is a passionate healthcare executive turned digital health evangelist and entrepreneur. In addition to co-founding DHIT, Michael has served as Entrepreneur-in-Residence for the Center for Health Innovation at the University of North Carolina at Chapel Hill, where he has designed and developed their Digital Health Program in support of UNC’s Digital Transformation strategy. Prior to Bluedoor and UNC, Michael was Co-founder and COO of Digital Therapy, a cognitive computing platform powered.
George Gellert MD, MPH, MPA is a physician executive and epidemiologist focused on using health information technology to improve population and public health outcomes through transformative organizational strategy and services. Dr. Gellert serves as a peer reviewer for 28 biomedical, public health and IT journals, and has over 160 journal and book publications.
As Vice Chair of Medicine, Spencer Dorn works to develop care models that best support clinicians and meet patients’ needs. He also serves as a UNC Lead Informatics Physician, conducts clinical trials, and examines the broad forces shaping healthcare. Clinically, he focuses on helping individuals with functional GI and motility disorders.
As the COO of Hyro, Michael is focused on improving access to care and delighting patients with extraordinary digital experiences. She spent the last decade building and scaling successful customer-focused global operations for B2B startups. Following her service as an Intelligence Officer in the IDF's famed Unit 8200, Michael moved on to the private sector to head the Customer Management Division at MCE Systems. She then moved to San Francisco to build the US sales organization for Spot, where she scaled the organization from non-existent to three teams on two coasts.
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