Digital Front Doors for Healthcare Orgs 101

This session was held on September 30, 2021

Watch how industry leaders are using digital entry points to improve healthcare access and outcomes.

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What you will learn

  • The far-reaching fiscal and outcome benefits of digitizing patient journeys
  • The key challenges related to digital front doors—and how to overcome them
  • Digital front door solutions available to healthcare providers and payers
  • How to prepare your organization for digital transformation

Brief introduction

For years, we’ve dreamt of a time when patients could manage their health directly from their homes instead of crowded clinics and hospital beds. At the same time, we’ve watched healthcare lag behind other industries (eg. banking, insurance, and travel) in terms of accessibility and user experience. Then COVID-19 came along and greatly accelerated innovations in virtual care tools, making them part of the new normal. With an ever-growing list of digital entry points—including symptom checkers, triage tools, telehealth, and patient portals—comes new opportunities to engage patients and optimize how they access healthcare services.

In this webinar, Adam Walker, Senior Product Management Lead at Microsoft; Sailaja Vishnubhotla, Director of Product Management at Walgreens; and Roberto Sicconi, Chief Scientific Officer and Co-Founder at Infermedica, discuss how organizations can facilitate digital entry points for patients (the "digital front door"), thereby improving patient journeys, access, outcomes, and healthcare costs.

Meet our experts

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Adam Walker

Senior Product Management Lead, Microsoft

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Adam is a Senior Product Management Lead in the Health AI team at Microsoft Israel R&D Center. He is part of a group that focuses on building AI technologies and solutions for the healthcare domain, including language services, natural language processing technologies, conversational intelligence, and personal health assistants.

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Sailaja Vishnubhotla

Director of Product Management, Walgreens

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Sailaja is director of Product Management at Walgreens Find Care and Boots Health Hub. An internal medicine physician turned digital product manager, Sailaja has worked for several healthcare organizations over the past 15+ years. Her dream is to solve gaps in care by offering easy access and on-demand care.

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Dr. Eng. Roberto Sicconi

Chief Scientific Officer and Co-Founder at Infermedica

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Dr. Eng. Sicconi is the Co-Founder and Chief Science Officer at Infermedica, offering AI-powered symptom assessment and digital triage platform to health systems, insurance companies, and Fortune 500 companies. 

Dr. Eng. Sicconi also co-founded dreyev, a Driver Attention Management and smart health monitoring platform for commercial and personal drivers that uses Computer Vision, Speech, Dialog Management, Machine Learning, and A.I. technology. He also launched IBM’s first Speech Product worldwide, pioneered work on car infotainment systems, and served as Program Director at IBM Watson.

Watch the recording

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