GP Triage and Infermedica partner to bring certified AI triage to NHS general practice
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We are pleased to announce our partnership with GP Triage, bringing certified AI care navigation to NHS general practice. Together, we are supporting practices across the UK in managing patient demand more safely and efficiently, through a digital front door that guides every patient to the right care, the first time.
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GP Triage's platform, supported by Infermedica's Clinical AI Triage, guiding a patient through their triage interview.
In this blog, we'll cover what GP Triage's platform does, the access and triage challenges it was built to solve, how the technology works, and the roles that GP Triage and Infermedica each play in delivering it.
At a glance:
About GP Triage
GP Triage is an NHS-assured, AI-powered digital front door for general practice, designed to help practices manage patient demand safely and efficiently. The platform guides each patient request from start to finish, prioritising urgency and directing patients to the right care pathway, reducing the manual triage burden on clinicians and receptionists. GP Triage integrates directly with a practice's existing systems, helping practices reduce workload, improve access, and deliver consistent, high-quality care at scale.
GP Triage has served over one million patients to date and automated up to 450 care navigation pathways. Practices using the platform have reported savings of up to 40 hours of manual triage workload per week.
GP Triage’s vision of total triage for NHS practices supported by Infermedica
What is "total triage"?
Total triage means assessing patient requests before determining the most appropriate next step in their care.
GP Triage provides practices with a digital front door through which patients can describe their symptoms and needs. Clinical urgency can then be assessed consistently, while appropriate requests can be automatically navigated towards available services and care pathways.
By combining clinical triage with automated care navigation and practice workflow integration, the platform aims to ensure that patients reach the right care, at the right time, through the right pathway without requiring every request to be manually reviewed by a clinician.
Access, triage consistency, and the 8 am rush
For millions of patients, accessing general practice can still begin with the familiar 8am rush: phone lines become overwhelmed as patients compete for a limited number of appointments, reception teams face intense pressure to manage demand, and clinicians can spend valuable time manually reviewing triage requests.
But the challenge extends beyond access.
Practices also need to determine which patients require urgent clinical attention, which can safely wait, and which could be better supported through another service or care pathway. When much of that process is performed manually, it can consume significant clinical and administrative capacity.
GP Triage was built to provide a more consistent and scalable approach.
Accessing care has long been one of the biggest pressure points in general practice. Too often, valuable clinical time is spent working through triage inboxes rather than caring for patients. GP Triage is designed to change that, giving every patient a consistent, clinically informed assessment from the outset, reducing pressure on reception and clinical teams, and helping practices direct patients to the right care, at the right time.
Zhagum Arshad
CEO, GP Triage
How does a digital front door work?
GP Triage gives patients a digital route into their practice, allowing them to submit a request without relying solely on the traditional morning telephone queue.
For clinical requests, the patient completes a structured symptom assessment that adapts according to the information they provide. Infermedica’s Clinical AI Triage technology assesses the information provided and generates a structured recommendation based on clinical urgency.
Depending on the outcome and the practice’s configured pathways, patients can then be guided towards the appropriate next step. This may include urgent or emergency care, a GP appointment within an appropriate timeframe, another primary care service, or self-care where appropriate.
Where a GP appointment is appropriate, GP Triage can integrate with the practice’s booking workflow to offer suitable appointment availability based on the patient’s triage outcome.
The resulting clinical information is then available to the practice team, giving clinicians a structured summary before the consultation and reducing the need to repeat information already provided by the patient.
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GP Triage's practice dashboard gives teams real-time visibility into triage volumes, appointment demand, and admin requests.
This creates a consistent process for assessing incoming clinical requests while allowing practices to retain oversight and configure care pathways around their local services and workflows.
For patients, it means a simpler and more consistent route into care. For reception and care navigation teams, it reduces the pressure associated with manually interpreting clinical requests. And for clinicians, it means more of their time can be focused on patients who require clinical expertise.
Combining NHS workflow expertise with certified clinical AI
The partnership brings together two complementary capabilities.
GP Triage provides the digital front door, care navigation, workflow automation and NHS integration layer. Its technology connects the patient journey with the systems and processes used by practices, allowing triage outcomes to translate into real-world actions such as booking, routing and onward care navigation.
Infermedica provides the underlying clinical assessment technology. Its Clinical AI Triage solution powers the adaptive clinical interview and structured triage recommendation used within the GP Triage journey.
Infermedica's Clinical AI Triage is part of the Medical Guidance Platform, an MDR Class IIb-certified medical device, and is registered with the MHRA. It has been developed using more than 155,000 hours of physician work and to date has supported more than 27 million health assessments globally.
Together, the partnership combines certified clinical assessment technology with a platform purpose-built around the operational realities of NHS general practice.
Partnerships like this one are exactly how we see certified AI Triage reaching patients at scale, not as a standalone product, but embedded inside the platforms that practices already use and trust. GP Triage was founded by outstanding entrepreneurs who built something genuinely valuable for general practice, and we're glad our technology can support that.
Piotr Orzechowski
CEO & Co-founder, Infermedica
Building a more intelligent front door to primary care
As the NHS continues to modernise patient access, GP Triage and Infermedica believe technology can help move general practice away from a first-come, first-served model towards one where access is increasingly organised around clinical need.
By combining consistent clinical assessment, intelligent care navigation and automation with existing practice workflows, the partnership aims to help practices increase capacity without simply adding more administrative or clinical work.
For patients, that means easier access and clearer routes to care. For practice teams, it means less time spent manually processing demand. And for clinicians, it means more time focused on the patients who need their expertise.
To learn more about GP Triage's digital front door for your NHS practice, visit www.gptriage.com
To learn more about the technology behind it, explore Infermedica's Clinical AI Triage →
BL/EN/2026/09/09/1
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