30M+ checkups
•
30+ countries
•
160,000+ physician hours
Clinical AI Triage
Form-based: CE-marked, Class IIb (EU MDR 2017/745); Chat & Voice: conformity assessment in progress, not CE-marked. Read more below.
How it works
From first symptom to right care
Step 1
Patient shares symptoms
Patient accesses your system, shares details about their health and starts the triage process.
What symptoms concern you today?
Inputs
Step 2
AI assesses & triages
A dynamic interview follows: symptoms, conditions, risk factors, and reasons are weighted.
Have you noticed any changes on your skin?
powered by
Step 3
The right care, recommended
Your patient receives information about the likely cause of their symptoms and a clear next step to get the care they need.
Result: Self-care
Review possible conditions ->
routed to your services
value at every level
Right care, less waste
Safely avoid unnecessary visits by sending patients to the right care, first time
From guidance to action
Connect patients directly to your services — turning recommendations to actual next steps
Give clinicians a head start
Support clinical teams with structured, coded (SNOMED CT / ICD-10) patient intake data
Built by doctors
Offer trusted medical guidance backed by 160k hours of physician input
Modalities
Three ways to experience it
One clinical triage engine, three ways to meet patients. The same clinically validated logic underneath every channel, guiding patients to one of five levels of care in minutes.
Chat
A conversational interface with built-in clinical safety where patients chat about their symptoms and are guided to the best next step.
- Adaptive dialogue
- Understands free text
- Embeddable in web & mobile
Voice
A voice-led conversational interface that allows patients to describe and ask questions about their symptoms, similar to being on-call with a nurse.
- Built-in clinical safety
- Recommends next best steps
- For web and call centers
Form
A structured self-assessment survey consisting of drop-down and multiple-choice questions to discern a triage level and best next step.
- Body-avatar symptom selection
- Structured output
- Pre-visit intake ready
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Deployment
Two ways to integrate
API
Build your own experience
Full control of interface, flow, and logic. Integrate triage into your app, portal, or care platform through our API.
Iframe
Drop in, ready to go
A configurable, pre-built interface you embed with a single snippet. Quick to deploy, with no front-end work.
safety check
Built for clinical safety — not a general-purpose chatbot
Infermedica pairs validated medical knowledge with generative dialogue — neuro-symbolic AI that's natural to talk to and safe to deploy.
General-purpose LLM
- Not trained or governed for clinical triage
- Prone to hallucination and unpredictable outputs
- Black box — limited transparency and auditability
- No medical-device certification or clinical accountability
Infermedica
- Grounded in human-verified medical content
- Deterministic, explainable clinical outputs
- Built & validated by 160,000+ hours of doctor’s input
MGP is CE-marked as Class IIb medical device software under Regulation (EU) 2017/745
Medical-device-grade
by design
Intelligent core
The medical intelligence underneath
Every modality runs on the same Medical Knowledge Base and Inference Engine — a physician-built, evidence-based clinical brain that reasons like a doctor and shows its workings out.
3000+
medical concepts
900+
conditions covered
160k+
hours of physician input
30,000
evidence-based sources