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Possible implementations
Implement the same clinically validated logic in every channel
Web & mobile apps
Patient portals
Telemedicine tools
Chatbots & conversational agents
Call center tools
Intake surveys
Voice agents & IVR
Web & mobile apps
Patient portals
Telemedicine tools
Chatbots & conversational agents
Call center tools
Intake surveys
Voice agents & IVR
Web & mobile apps
Patient portals
Telemedicine tools
Chatbots & conversational agents
Call center tools
Intake surveys
Voice agents & IVR
Choose the right API for you
One clinical core, two ways to build
Two APIs, each running on the same medical knowledge base and clinical reasoning. The difference is in how users interact — and how much your team builds.
Conversational Triage API
- Language layer parses conversational input
- Streaming via WebSocket or HTTP (NDJSON)
- A2A integration
- Supports voice integration (STT/TTS not included)
Best for
Free-text and voice input mean this is best suited to chatbots, voice agents, IVR, conversational intake
Platform API
- Stateful, session-based architecture
- Session data persists across interactions
- Anonymous session creation — no PII required
- Supports 20+ languages
Best for
Structured Q&A with pre-built flows makes this ideal for patient portals, intake surveys, structured triage journeys
Core technology
The technology behind every
implementation
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Inference Engine
- Real-time triage and care routing
- Dynamic questioning — no fixed decision tree, adapts per patient
- Recommends the right level of care from reported symptoms
96%
condition accuracy
)
Medical Knowledge Base
- Adult & pediatric coverage
- Continuously validated, maintained, and expanded
- World-class, built on 155,000 hours of physician input
3,000+
medical concepts covered
)
Natural Language Processing
- Analyzes free-text patient input
- Recognizes clinical and everyday terms for medical concepts
- Works with existing conversational interfaces
20+
languages available
for developers
Built with developers in mind
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Comprehensive documentation
Full docs and Swagger reference on the Developer Portal.
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Single source of medical concepts
One continuously verified and validated medical knowledge source across every API.
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Security & privacy built in
HIPAA, GDPR, ISO 27001:2022 and SOC 2, built into every layer of the API from day one.
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Integration support
Need help connecting various software? We’re here to provide support when you need it most.
Real-world outcomes
Proven results
43.2%
of patients didn't know what care to seek before triage
99.6%
reduction in care uncertainty after using virtual triage
A digital front door that turns ‘I don’t know where to go’ into the right next step — every patient routed correctly, from the very first question.
“Thanks to the simplicity of the integration process, clear documentation, and readily available support from Infermedica, we were able to integrate the Infermedica API into our existing Directional Care flow in 30 days.”
Marco Morales
Former Senior Product Owner Directional Care, Global Excel
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