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Support Team

Customer Success Manager

Location

Wrocław, Poland

Type

Full-time

Short info

We are looking for a Customer Success Manager who will focus on providing exceptional customer service, and fostering long-term relationships with our clients.

About Infermedica

At Infermedica, we develop AI-driven apps that allow insurance, healthcare and pharmaceutical companies to pre-diagnose, triage, and connect patients with the appropriate medical services. We are on a bold mission to guide every patient to the right care.

Every day, we work on the most exciting challenges in the healthcare industry: using artificial intelligence (AI) in medical diagnosis and natural language processing (NLP) in chatbots and voice assistants. Our core technology is science-driven and built on the firm foundation of the latest medical papers and internal research.

We are known for our outstanding products and customer service experiences. Since 2012, we’ve helped companies from all over the world increase efficiency, improve patient flow and reduce costs.

Check our products →

Your role

When we ask our customers what they value most in working with Infermedica, customer service is one of the most common answers. That’s why we’re hiring a Customer Service Manager who will be responsible for supporting and building long-term relationships with our clients. What exactly are you gonna do?

  • Provide product and technical support
  • Resolve issues quickly, efficiently and with empathy
  • Partner with other teams to get answers you need
  • Advise customers on reaching their business objectives
  • Tailor product recommendations to customer needs and progress
  • Provide effective on-boarding to new customers
  • Introduce new functions and improvements to current customers
  • Find opportunities to increase customer satisfaction, retention and sales
  • Identify common challenges and problems
  • Translate customer feedback into new features and improvements
  • Document best practices, customer references, and case studies

Requirements and skills

  • 2+ years of Customer Success/Support/Sales experience, preferably at a B2B or technical company
  • A passion for customer service and relationship management
  • Strong verbal and written communication skills
  • Proficiency in English (both written and spoken)
  • Great problem solving skills. If you don't know the answers, you know how to find them.
  • Patience and enthusiasm for explaining complex concepts to different audiences
  • Willingness to learn

It would be even better if you have:

  • Interest in startups and technology
  • Basic programming skills
  • Proficiency in German

Perks and benefits

We're committed to build an open and supportive environment where you can enjoy your work and develop your skills. In order to do that, we provide you with a neat package of benefits, including:

  • Flexible forms of employment
  • Flexible and paid holidays (also for B2B)
  • Flexible working hours
  • Private health insurance
  • Your hardware of choice
  • Multisport card
  • Lunch funding
  • Coursera funding

Next steps

If you’re excited by the idea of seeing yourself in this role, please apply with your CV and a cover letter. Describe your previous work experience and qualifications. Tell us why you are a good fit and what are your motivations. You can also include links to your online profiles (like LinkedIn).

We will review your application and get back to you, regardless of our decision. With a little luck, we will arrange to meet and chat in person with you.

If you have any questions regarding this job offer, requirements or recruitment process please contact, Tomasz Domino (Chief Operating Officer) at tomasz.domino@infermedica.com.

We’d be more than happy to have you on board!

We look forward to hearing from you

Apply now